Q&A for New Providers

Common questions child care providers ask...

Question: How do I become a Licensed Care Provider?

Answer: Child care is licensed by the California Department of Social Services. Options for Learning assists prospective providers by offering technical assistance, training and support throughout the licensing process. Options for Learning also assists current providers with improving quality care to the children they serve.

 

Question: How do I contract with Options for Learning?

Answer: Child care providers are independent contractors and not employees of Options for Learning, nor the State or County. Subsidy payments are issued to providers on behalf of the families enrolled in the agency’s child care subsidy programs. If one of our qualifying parents chooses your program for child care services, we will contact you directly for further information. Agreements must be maintained between providers and parents.

 

Question: What are the due dates to return Attendance Sheets and Provider Payment Requests for payment?

Answer: All Attendance Sheets and Provider Payment Requests returned:

  • the following month by the 5th will be paid in the first check run
  • after the 5th and before the 15th will be paid on the 25th or 30th
  • after the 15th will be paid on the 15th of the following month

Question: When are the checks mailed?

Answer: For Stage 1, checks are mailed:

  • on the 15th and 25th of each month or
  • the Friday prior to the weekend, if the 15th or 25th falls on a weekend.

For all other Subsidized Programs, checks are mailed:

  • on the 15th and 30th of each month or
  • on the Friday before the weekend, if the 15th or 30th falls on a Saturday or
  • on the following Monday, if the 15th or 30th falls on a Sunday.

Question: What if my Attendance Sheets or Provider Payment Requests are missing in the mail?

Answer: If you have any questions or problems with your Attendance Sheets or Provider Payment Requests, immediately call and speak to your Parent Specialist or Fiscal Department staff person.

 

Question: What if my check is incorrect or I have questions?

Answer: Problems or questions with checks/payments should be directed to your Parent Specialist or Fiscal Department staff person.

 

Question: How often do I need to update my information?

Answer: You must notify the Subsidized Department immediately if you have any changes to your mailing address, rates, policies, operational hours, etc. The Resource & Referral Department recommends updating your information at least quarterly to ensure an accurate referral database.

 

Call (626) 856-5900 for further assistance.